Service Request Form

Submit the Service Request form and a service representative will be in contact with you as soon as possible.

Log A Service Request

  • Please tell us what type of request you are logging.
  • Please provide address in full (if we do not have this on file) as follows: / Address Line 1 / Suburb / State / Postcode
  • Select the Product Brand your service request is for
  • Please enter the model number of your equipment example: "T645 Treadmill"
  • If you are logging a request for cardio equipment we need to know which console accompanies the equipment
  • Please provide the product serial number so we can obtain warranty information for your product, along with accurate part information. Please check the images below before you enter the serial number - to ensure we have all the required information.

Octane Fitness
Wattbike Serial Number
Photo 30-03-2016, 3 26 40 PM (1)